ORDERS PLACED TODAY ARE FOR Monday delivery | CUT OFF 11PM Thursday Contact | info@freshfitfood.com.au |

Terms of Service

You agree as a condition of your use of this website that Fresh Fit Food Pty Ltd will not be liable for any loss (including but not limited to personal injury, death, damage to or loss of property, damage to your computer or loss of data stored on it, consequential loss or loss of profit or business opportunity) arising from your use of this website, and whether any such loss arises from Fresh Fit Food Pty Ltd breach of any contract or implied contract, negligence or other tort or willful act. This clause applies to the extent permissible by law and no attempt is made by Fresh Fit Food Pty Ltd to exclude or modify liability that is imposed by statute and which may not be excluded or modified. The proper law of this website is the law of New South Wales and by entering this website you agree with this choice of law.

Your feedback to Fresh Fit Food Pty Ltd is always welcome. Please remember that any ideas, concepts, comments or suggestions forwarded from you may be used by Fresh Fit Food Pty Ltd without further reference to you, and without payment to you or any other liability being incurred by Fresh Fit Food Pty Ltd .

Thank you for taking the time to read this important disclaimer. Fresh Fit Food Pty Ltd can offer additional information about its business and resources. To receive this please email Fresh Fit Food Pty Ltd .

Disclaimer

Before consuming any Fresh Fit Food Pty Ltd products please consider that they are produced in facilities that handle the following ingredients; milk, egg's, soya, seafood (including crustaceans), peanuts, sesame seeds, tree nuts, gluten, (from wheat, rye, barley, oats and spelt) and celery. It is not possible to guarantee the total absence of these ingredients in any Fresh Fit Food Pty Ltd products.

NOTE:

It is the responsibility of the consumer to collect their meal order at the time stated by the store. In the event that the order is not collected at the specified time the customer will be charged at the full amount for their order. No refunds available.

It is the responsibility of the consumer to take delivery of meals in the event no one is home meals will be left in a safe place out of the sun.

Our delivery drivers will do the best to accommodate your request for delivery and will call ahead to arrange with you.

Fresh Fit Food Pty Ltd delivers your meals in a refrigerated van so there for we do not use ice to keep meals cold during transport.

In the event no one takes delivery of the meals and it has to be left outside Fresh Fit Food Pty Ltd will not be held accountable for what happens to the meals and there will be no refunds issued for meals that are missing or spoiled while left outside.

Fresh Fit Food Pty Ltd hold no reasonability for stolen meals, Ownership of the goods will transfer to you once we have delivered in accordance with your delivery instructions.

You will be responsible for your order from the time we deliver your products in accordance with your instructions. We accept no liability or responsibility for any product once the product has been delivered to you.

In a event of a cancelled order
we will process the refund due to you as soon as possible and, in any case, within 90 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges.

Refund Policy

It is the responsibility of the consumer to collect their meal order at the time stated by the store. In the event that the order is not collected at the specified time the customer will be charged at the full amount for their order. No refunds available.

We will deliver the Products to the front door at the relevant Delivery Address. If you ask us to deliver inside a premise or building at the Delivery Address and we agree to do so, then you are responsible for any loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the Delivery Address. You must make all appropriate arrangements to assist and allow us to deliver your order, including obtaining any prior security, or other, approvals which may apply to your delivery location.

Fresh Fit Food Pty Ltd accepts no liability or responsibility for incorrectly placed orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or you fail to supply.

Returns
Due to the nature of our product unfortunately we can’t offer you a refund or exchange, once the meals are delivered

as it is Perishable goods ( food ) and cannot be returned.

There are certain situations where only partial refunds are granted (if applicable) administrative fee applies

Refunds (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 90 days. you will be charge for an administrative fee of 2.75 % of the refund amount.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@freshfitfood.com.au.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Fresh Fit Food Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Fresh Fit Food Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Fresh Fit Food Pty Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Privacy and Your Personal Information

Fresh Fit Food Pty Ltd has voluntarily committed to complying with (e.g. the NSW Privacy and Personal Information Protection Act 1998 (the Act)). This commitment has been made by Fresh Fit Food Pty Ltd to protect the privacy of its customers, business contacts and employees.

This policy sets out how Fresh Fit Food Pty Ltd collects uses and discloses personal information, including your right of access and correction. It applies equally to conventional and electronic information.

Collection Accuracy, Retention and Security
Fresh Fit Food Pty Ltd WILL:
Collect and retain personal information only if it is necessary for one of our functions or activities and will do this in a lawful, fair and reasonable way;
Take reasonable steps to ensure that the personal information collected is relevant, not excessive, accurate, complete and up-to-date;
Take reasonable steps to ensure the protection of personal information from misuse, loss, and unauthorised access, modification and disclosure;
Retain personal information for no longer than is necessary for legitimate purposes; and
Destroy or permanently de-identify personal information, which is no longer used or required.
Only use this information for legitimate business purposes
Disclosure and Use
Fresh Fit Food Pty Ltd WILL:
Use collected information to provide the services you have requested or to meet the purpose for which the information was submitted. The information may also be aggregated for customer research purposes;
Not collect, use or disclose sensitive information, such as information about a person’s health, except with specific consent or in circumstances permitted by the Act;
Ensure information provided to us will only be disclosed to a third party to the extent required to provide the requested services or to meet the purpose for which the information was submitted;
Respect your wishes, if you tell us that you do not wish to have your personal information used or disclosed for a particular purpose, unless this is not legally or practically possible;
What information do we gather from you?
Information you give us
Information automatically gathered
E-mail communications
Information from other sources such as letters, mailed orders, telephone orders, fax etc.
Do we share the information that we gather from you?
It is strictly our business policy NOT to share any of the information you give us with anyone else possessing a business Interest unless you specify that you would like to do this.
The only time information may be shared is for security and verification purposes which also ensure your safety as a consumer.
Information you give us may be used by Fresh Fit Food Pty Ltd for any up-coming promotional offers, please let us know if you do NOT want us to include you. Please state this to Fresh Fit Food Pty Ltd when communicating with them.
Enquiries and Access
If you wish to know more about privacy practices at Fresh Fit Food Pty Ltd, or wish to review or make changes to your personal information held by Fresh Fit Food Pty Ltd, you may contact us

Fresh Fit Food Pty Ltd will make all reasonable efforts to promptly deal with your enquiry.
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